Skip to contentGlossary
- Call-out or dispatch fee
- A minimum charge for sending a provider to a property, sometimes separate from diagnosis or repair.
- Directory
- A third-party listing service that organizes business profiles and may sell advertising or leads.
- Lead-generation service
- A service that collects an inquiry and passes or sells it to one or more providers.
- Local listing
- A business record shown in a map, search or directory system.
- Near me query
- A search that asks for locally relevant results using an explicit or inferred location.
- Service area
- The geographic or operational area in which a provider accepts work.
- Scope of work
- The written description of what a provider will and will not do.
- Sponsored result
- A placement shown because an advertiser paid for visibility under the platform’s advertising rules.
- Warranty
- Written terms describing what a provider or manufacturer will address after completion.
